Business Process Services
Managing data in different forms has become a matter of critical relevance to most organizations. Regardless of the business function, timely and accurate managing, streamlining and accessibility of data becomes key to business process success.
Each business function comes with its unique need for data management and process flows. Some of the functions like Human Resources, Finance & Accounting and Customer Services are very similar across industries from a process standpoint. The standards of business processing remain the same, however the way the service is tailored to the distinctive flavor of each organization defines the success. We bring this customization as a result of our expertise in implementing such solutions repeatedly for different industries and customers. In all these functions and for industries where we offer solutions in Core Operations, we rely on our team of experts who are industry practitioners and have worked on the ‘other side’ of the table to earn their stripes.
Apart from the vast repository of domain knowledge that each of our specialists bring in, you also benefit from our 20 year old world class technology legacy. Being a part of Hexaware Technologies gives us an added edge in offering the best in class technology solutions on which our services and solutions operate.
Over the years we have developed an intense ‘transition’ methodology that ensures appropriate process detailing and knowledge capture and transfer to ensure the perfect solution.
The success of any process can be very easily tracked and measured if adequate metrics are involved. The metrics & SLA’s form a part of the robust governance process that not only has stakeholders from our side, but have equal sponsorship within our customer’s organization. This joint governance framework has strengthened all our processes and ensured maximum benefit to our customers.
All business processes have a staggered life cycle. They start at basic operations and move up the value chain to advanced Analytics. We lay the foundation with the basic and intermediate levels of operations and in specialized areas offer serious analytics to top it off. For this we have partnerships (like for Actuarial Services) or we bring in the expertise through our team of in-house experts. These experts leverage technology to turn raw data into reliable, accessible and decisive business intelligence for our customers.